Complete the steps below. We respond within 1–2 business days.
When did you receive your parcel?
Within the 3-day window. You may proceed.
Requests should be raised within 3 days of delivery. Your request is outside this window.
Order Details
Please fill in all required fields.
What would you like to do?
Please note: Exchange requests may be rejected if the requested size or colour is not available. We will notify you and offer store credit instead.
Exchange
Swap for a different size or colour of the same item
Return
Return item for store credit or gift card
Please select Exchange or Return to continue.
Exchange Details
Additional Support Required
For defective, damaged, or wrong items we need photo and video evidence.
Please email the parcel opening video and clear photos with your Order ID to:
support@hayatslucknowi.com
Our team will respond within 24 hours. You do not need to fill the rest of this form.
What size and colour do you need?
Exchange is allowed for the same item only, in a different size or colour.
A flat shipping fee of Rs. 199 may apply for exchanges. This is waived if we sent a defective, damaged, or wrong item.
Important: When handing your parcel to the pickup executive, please take clear photos of the parcel. This protects both you and us.
Please fill in required fields and accept the policy.
Return Details
Additional Support Required
For defective, damaged, or wrong items we need photo and video evidence.
Please email the parcel opening video and clear photos with your Order ID to:
support@hayatslucknowi.com
Our team will respond within 24 hours. You do not need to fill the rest of this form.
Return Policy
- Item must be unused, unwashed, unworn with original tags attached
- Refund issued as store credit or gift card — linked to your email
- Rs. 199 will be deducted from your refund to cover return shipping
- Store credit and gift cards never expire
- No monetary refunds will be issued under any circumstance
Important: When handing your parcel to the pickup executive, please take clear photos of the parcel.
Please select a reason and accept the policy.